We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content.

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Reviews Principles Contributions to are a reflection of the dedication of our guests and properties, so we treat them with the utmost respect.

Whether negative or positive, we'll post every comment in full, as quickly as possible, after it's moderated to comply with guidelines.

Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.

Contributions should be appropriate for a global audience.

All content should be genuine and unique to the guest.

Reviews are most valuable when they are original and unbiased. property partners should not post on behalf of guests or offer incentives in exchange for reviews.

Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property?

We want you to share your story, with both the good and the not-so-good.

Only a customer who has booked through and stayed at the property in question can write a review.

This allows us to verify that our reviews come from real guests like you.

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